Shipping policy
At PhoneCooler.com, we're committed to delivering your order to you quickly, safely, and with full transparency at every step. Please read through our shipping policy below before placing your order.
Processing Times
All orders are processed within 1–2 business days of purchase, subject to product availability. You will receive an email confirmation once your order has been placed, and a second notification once it has shipped.
If you notice any errors in your order confirmation, be sure to get in touch with us immediately at contact@phonecooler.com so we can make corrections before your order is dispatched.
Express Shipping Delivery Estimates by Country
All orders are shipped via Express Shipping. Estimated delivery times vary by destination country — see the breakdown below.
| Destination | Estimated Delivery Time | Processing Time |
|---|---|---|
| United States | 5-8 business days | 1–2 business days |
| Canada | 7-10 business days | 1–2 business days |
| United Kingdom | 3-5 business days | 1–2 business days |
| Australia | 3-10 business days | 1–2 business days |
| Germany | 5-7business days | 1–2 business days |
| France | 5-7 business days | 1–2 business days |
| Japan | 5–7 business days | 1–2 business days |
| Singapore | 4–6 business days | 1–2 business days |
| Rest of Europe | 6-9 business days | 1–2 business days |
| Rest of World | 5–12 business days | 1–2 business days |
All delivery timeframes are estimates and begin once your order has been dispatched, not from the date of purchase. Actual delivery times may vary by destination country or region and are subject to carrier availability.
Order Tracking
Once your order has shipped, you will receive an email containing:
- Your unique tracking number
- The name of the carrier handling your delivery (e.g., FedEx, UPS, USPS)
- An estimated delivery date
Use the tracking link provided in your shipping confirmation email to monitor your package in real time. Tracking information is updated regularly by our shipping partners, so you are always kept in the loop.
International Shipping
We ship to select countries worldwide via Express Shipping. Delivery times are estimated by destination country, as outlined in the table above, and shipping costs are calculated at checkout. Please be aware that customs duties, taxes, or import fees may apply depending on your country's regulations — these charges are the responsibility of the customer.
Delivery Confirmation
Once your package has been delivered, you will receive a delivery confirmation email. If you have not received your order within the estimated delivery window, please check your tracking information first. If the issue persists, reach out to us at contact@phonecooler.com, and we will do our best to resolve the matter promptly.
Frequently Asked Questions
1. What should I do if my package is delayed?
While delays are uncommon, they can occasionally occur due to factors outside our control, such as high shipping volumes or weather disruptions. Check your tracking link for the latest updates. If you are unable to locate your package, contact our support team, and we will investigate on your behalf.
2. Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us as soon as possible at contact@phonecooler.com. We will do our best to accommodate your request before your order is dispatched. Once an order has shipped, we are unable to redirect it.
3. Do you ship to P.O. boxes?
Shipping to P.O. boxes may be available for express shipping orders, depending on your location. We recommend contacting us before ordering if you are unsure.
4. How long does it take to process a return shipment?
Please refer to our Returns & Refunds Policy for full details on how to initiate a return and what to expect during the process.
Contact Us
Have a question about your order or our shipping process? We are happy to help.
Email: contact@phonecooler.com
Contact Form: phonecooler.com/pages/contact
Our support team will respond to your inquiry as soon as possible.